Mastering Telephone Skills: Don’t Let Opportunity Hang Up On You - Feb 24,2014

The elements of communication are visual, verbal, and vocal. The adage ?it's not what you said, but how you said it? holds true to phone conversations as well as face to face conversations. Shirley Gutkowski, BSDH talks with Daniel A. Bobrow President of AIM Dental Marketing, a health care marketing consultancy based in Chicago, IL on call handling techniques to grow your business. Mr. Bobrow lectures nationwide, has been published in De